The Douglas Family

The Douglas Family is the fourth episode of Series 2 of the British Supernanny show.

Sypnopsis
"Mum Sandra is frustrated that her four-year-old twins listen more to dad than they do to her. She seems to have no control over them at all and regularly takes the brunt of their violent temper tantrums. Can Supernanny bring order to the chaos?" - supernanny.co.uk

Submission Reel
Doug and Sandra Douglas live in Staines with their four-year-old twins, George and Nicole. After trying for many years, Doug and Sandra resign themselves without kids. Their four-year-old twins, George and Nicole regularly throw violent tantrums and that led to kicking, biting, swearing, and screaming for up to 4 hours without stopping. Sandra stated that Nicole was her princess, even though she had a difficult personality. While George and Nicole are aggressive to their parents, they become angels at their school. After a struggle, Doug can just calm the kids down. Sandra finds it harder and her relationship with Nicole is strained.

Observation
Jo arrives at the school and meets the twins and their mum, and when mum picks them up from school, Sandra puts Nicole and George into their seats and they weren’t happy, but Nicole doesn’t give up without a fight and launches into a temper tantrum. Sandra was forced to call Doug to help her, Doug managed to get Nicole from Sandra's car to his and takes her home, and when they got home, Nicole refuses to get changed out of her school uniform and throws a spectacular outburst and kicks Sandra. Doug takes Nicole to her bedroom and calms her down.

Later on, the family goes out shopping, and Nicole throws a temper tantrum and crawls around the grocery store. But Nicole wasn't the only one playing up. As soon as Nicole calms herself down, George throws a temper tantrum too and punches and kicks his dad.

That night, George starts to throw a tantrum over having a bath and so does Nicole.

Parent Meeting
During a parent meeting, Jo compliments Doug and Sandra that they were putting up with being smacked in the face, pinched, punched, and kicked by George and Nicole.

Teaching
The next day, Jo brings out the rules for George and Nicole, and then they count their money. Later, during teaching, Jo introduces George and Nicole to their cool-down area and reward chart. As the Douglas' and Jo have their fun time, George makes Nicole cry by hitting her. Jo and Doug warn George about hitting Nicole, so George breaks the rule and cries, and they put him in the cool-down area, Doug drags George to the cool-down area and puts him there, and Doug tells him to stay in the cool-down area until dad comes to get him and walks away. George has to spend 4 minutes in the cool-down area, George then throws stuff, Doug comes to the cool-down area and tells him to say sorry, but George refuses, so he has to spend some more time in the cool-down area until he says sorry, and continues throwing stuff, and when Doug comes in, he tells him to say sorry, and this time, George says sorry, and he must say sorry to Nicole too. George says sorry to Nicole, and they hug each other, but George has to be punished for his actions, so his plane moves down a level in the reward chart. Later, Jo tries to make the shopping trip fun for George and Nicole by giving them boards with pictures of food. The trip to the store goes normal and later, Jo takes the Douglas' outside to have fun. At home, George and Nicole move up a level on their reward chart.

That night, Nicole starts to cry during bath time, so she was put in the cool-down area for 4 minutes. Four minutes later, Doug whispers to her, "Come on, Nicole. Do it," and she apologizes, but her helicopter moved down a level on her reward chart. At dinnertime, the twins tell their parents that they loved them as they giggle. However, at bedtime, George starts to cry because Nicole chose her book and not him, so Jo makes him wait his turn.

Family Test Run
During the Family Test Run, Doug and Sandra take George and Nicole to the ball pit as they have fun, and then they go to the store the next day. By the end of the week, at 6:00 PM, George decides to take a nap. Sandra comes into the room with Nicole and informs George that he picked the wrong time to sleep during dinnertime. George starts to kick and be aggressive with her, and just for that, he gets sent to the cool-down and swears, bites, and punches Sandra. When Sandra walks away, George throws stuff at her, and now he has to spend another 4 minutes in the cool-down area for throwing things at his mom. 4 minutes later after Sandra got on with Nicole's meal, she comes back to the cool-down area, George apologizes for his actions and Sandra moves him down a level on his reward chart because of his violent behavior. The next day, George refuses to change out of his school uniform and hits dad, so Doug puts George in the cool-down area for hitting, then George swears, punches, and then threw a beanbag at dad, so Doug loses it. Sandra comes in and puts George back in the cool-down area, and instead of putting George in the cool-down area, Doug gives up and bundles George into his room. As Doug's stressed out, George calls out, "Dad! Dad! Dad!"

The next day, after Sandra left for work and George was ready for school, Nicole throws a meltdown over getting dressed as she swears and Doug puts her in the cool-down area just for that. She starts to scream and angrily jumps up and down. As time runs out, Doug bundles Nicole into her room and slams the door loudly. Meanwhile, George asks Doug if she was going to school as he puts her in the car undressed. In the car, Nicole continues to throw a meltdown.

DVD Meeting
Jo returns to the Douglas' house to show Doug and Sandra where they went wrong. She praises them for their shopping trip but is disappointed that the cool-down area wasn't going right.

Reinforcement
The family has a costume party and it goes very well.

Family Update
The Douglas family is one happy family now. Sandra and Nicole have a better relationship, and the twins no longer throw tantrums anymore.

Behind The Scenes

 * This episode was filmed in March 2005.
 * Most of the merchandising from Winnie the Pooh, Bob the Builder and other shows are seen throughout this episode.
 * This episode was Mark Heap's last episode to narrate until Nick Frost replaces him for the remainder of the UK series.